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Frequently asked questions

New Orders

About WebContacts

WebContacts sells replacement contact lenses and since we do not provide direct eye care or eyecare advice you should consult your optometrist or ophthalmologist regularly. Because we are a Brisbane based Australian company you are able to to claim a rebate from your eligible private health fund for each contact lens order. A receipt to claim from your health fund is enclosed with each order and it will include any required provider and item numbers.   

Why do I require a contact lens prescription?

Australian regulations require contact lenses to be only dispensed to Australian residents who hold a currently valid contact lens prescription from a registered Optometrist or Ophthalmologist.

Can I swap brands of contact lenses without a new prescription?

Since they come in numerous different parameters, your eye care practitioner must fit your contact lenses correctly to your eye shape, size and prescription. Since WebContacts is supplying a discount replacement contact lenses service, you must have previously been successfully fitted with contact lens by your optometrist, and have a valid prescription less than two years old. A new prescription is required before changing your brand.

Ordering

How do I read my contact lens prescription?

A contact lens prescription usually consists of three parts - a base curve, diameter, and power. Base Curve (BC) is the inside curve of your contact lens and is usually a number such as 8.4 or 8.7. Diameter (Diam) is the size of your contact lens ie; 13.5 or 14.0 or 14.2 etc. Power (Pow) is the strength of your contact lens ie: usually a number ranging from -10.00 to +10.00. OD means Right Eye. OS means Left Eye. Contact lenses that correct astigmatism will also have an axis and cylindrical power. Cylinder (Cyl) is a measure of the strength of your astigmatism ie; -0.75, -1.25 etc. Axis is the orientation of your astigmatism ie; 180, 45, 90 etc. Bifocal and multifocal lenses will have an addition (add). 

An example of a Spherical Soft Contact Lens prescription is: Acuvue Oasys 8.8/14.0/-2.50 or Acuvue Moist 8.5/14.0/-2.50 which consists of base curve/diameter/spherical power. An example of a Toric Soft Contact Lens prescription (to correct astigmatism) is: Air Optix for Astigmatism 8.7/14.5/-2.50/-1.25 x 180. This consists of base curve/diameter/spherical power/cylindrical power/axis. All our order forms have pull-down lists to help you in your ordering.

When will I receive my lenses?

Lenses are usually shipped within 3-5 days of receiving the order. We will contact you by email if there are any delays in processing your order due to the lens being out of stock.

Standard Shipping within Australia:
VIC/ACT/NSW/QLD  = 3-4 Business Days
SA/NT/TAS              = 5-6 Business Days
WA                         = 5-7 Business Days

Express Shipping within Australia for metro Areas:
VIC/ACT/NSW/QLD/SA  = Overnight Service
WA/TAS/NT                  = Two Business Days

Shipping

All domestic orders are dispatched via Australia Post using eParcel Post and you can choose express or standard. After your order of contact lens is dispatched you will be emailed a tracking code and link to monitor online the progress of the parcel delivery. 

FAQs

Can I wear soft contact lenses if I have astigmatism?

Astigmatism (a condition whereby the cornea is slightly toric or egg-shaped) can be corrected with a special type of soft contact lens called a toric lens. These lenses are available in a smaller range of parameters than regular spherical lenses. Alcon manufacture the Dailies Aquacomfort Plus Toric contact lens and J&J 1-day Acuvue Moist for Astigmatism. A two week disposable contact lens is available from Johnson & Johnson and is called the Acuvue Oasys for Astigmatism.

Can monthly disposable contact lenses be worn part-time?

Monthly replacement Contact lenses can last longer than a month if you are not wearing them full-time. They should not be kept for longer than two months so as to minimise the risk of infection. 

If disposable contact lenses are still comfortable after the manufacturer's recommended wearing time has expired, can they still be worn?

Wearing contact lenses past the manufacturer's recommended wearing time increases the risk of surface deposits and eye infection, thus negating the benefits of disposable contact lenses. The very nature of disposable contact lenses means that you will regularly have brand new clean contact lenses upon replacement.

What is the difference between Hard Gas Permeable (HGP) and Soft Contact Lenses?

Hard gas permeable (HGP) contact lenses usually are about a 9.0 to 10.0 mm diameter and made from a non-flexible material. They are initially less comfortable and usually take several weeks for adaptation. They are able to correct medium levels of astigmatism. Soft contact lenses are usually of a 13.8 to 14.5 mm diameter and are flexible. They are initially more comfortable and are usually disposable and worn on a frequent replacement schedule. Toric soft lenses to correct astigmatism are available.

Can I swim while wearing my contact lenses?

it would be prudent to wear swimming goggles and disinfect the lenses after swimming. Because of the higher risk of microbial keratitis, contact lenses should not be worn in a spa. A more extensive article on swimming and contact lenses can be found here

How often should I have an eye examination?

It is recommended that an annual eye examination is conducted to check your vision and evaluate the health of your eyes. It is important to be proactive in your eye care. Wearers of extended wear silicon hydrogel lenses such as B&L PureVision 2 or Air Optix N&D lenses should have an eye examination every 6 months and discontinue wear if they are suffering from an infection, cold or ocular irritation.  You should follow your eyecare practitioner's advice concerning your aftercare schedule.

Is my eye care practitioner required by law to release my contact lens prescription?

Your practitioner is required to release your prescription once the contact lens fitting is complete. Your practitioner is not required to release an expired contacts prescription or a contact lens prescription if you have not been fitted.

I wear bifocal or multifocal glasses, can I wear contact lenses?

There are many bifocal and multifocal contact lenses available. One disadvantage is that bifocal contact lens wearers tend to notice more flare from lights at nighttime than wearers of standard contact lenses. Alternatively your practitioner may decide on monovision or "blended" vision, whereby one eye is fitted with a distance lens and the other eye with a reading lens. This has a success rate of 70-80%. The final alternative is to wear a pair of distance contact lenses with reading glasses over the top. An article about multifocal and bifocal contact lenses can be found here and the difference between the different types of bifocal lenses here

I have dark coloured eyes, can I change my eye colour with contact lenses?

Yes. They are called opaque coloured contact lenses as opposed to lens with an enhancer tint which are only effective on light coloured eyes. Alcon CibaVision produces the Freshlook range of lenses which are a 2-week disposable opaque lens, as well as Air Optix Colours.

I am currently pregnant and am experiencing difficulty with my contact lenses. Is this normal?

Pregnancy causes a change in hormone levels, which may impact your eyesight. Hormones can affect tear composition, quality and quantity, resulting in dry eye with reduced or blurry vision. It is common to have a transient intolerance to contact lenses, particularly in the third trimester and the problem usually resolves itself after childbirth. If the deterioration in vision or comfort persists even after inserting new lenses, you should consult your eye care practitioner at once.

Is a prescription needed to wear contact lenses to change my eye colour and not to correct my vision?

Yes. You still need to be fitted for the lenses even if you don't need vision correction. This is because contact lens are medical devices and wearing them can affect the health of your eyes.

Daily-Disposable lenses are produced to be discarded after a single day's use. Can they be used for another day?

No. Daily wear contact lenses should not be worn for longer than one day. They obviate the need to clean and disinfect the lenses in a storage case thus saving time, effort and expensive disinfecting solutions.

I have dry eye. Can I still wear contact lenses?

Yes. However, you may have a reduced wearing time than someone with a normal tear secretion. You can increase the comfort of your lenses by regularly inserting eye lubrication drops such as Hylofresh or OptiFree Pro Moisturising drops or a topical cleaner such as Blink'n'Clean eyedrops.  Some fortnightly wear contact lens such as Acuvue Oasys and daily wear lenses like Dailies Total 1 and Oasys 1-day Hydralux have been specifically designed to enhance comfort in dry eye patients. In general, a daily replacement contact lens is more suitable for wearers suffering from ocular dryness. As always, it is best to consult your eye care practitioner for personalised advice regarding whether you should wear contact lenses and what type of lenses may be suitable. An article on dry eye and contact lenses can be found here

Which type of soft contact lens is best for occasional wear once or twice a week?

It is best to use daily replacement disposable lens. Being a single wear lens, this is more convenient and lessens the chance of contamination. Daily-disposable lenses such as 1-Day Acuvue Moist are ideal for intermittent wear. Daily wear lenses can be found here.  An article on their advantages and disadvantages can be found here.

Can contact lenses be worn while travelling by aeroplane without discomfort?

Only for short flights. The low humidity and lower oxygen content in the cabin causes the ocular surface to dry and often results in contact lens discomfort. It may help to put lubricating drops in your eyes before you enter the aeroplane and during the flight. Generally short flight times of several hours should not result in these symptoms. However, if symptoms persist or become severe, it will be easier and more comfortable for you to wear spectacles.

Can contact lenses come out of the eye with blinking?

Once you have adapted to them, correctly fitted contact lenses should stay in position. However, they can come out under certain conditions. Rubbing your eye carelessly may result in a lost lens or there is the possibility of pushing the lens under your eyelid. It is impossible for a lens to disappear behind your eye. 

Is it OK to play sports while wearing contact lenses?

Wearing contact lenses for sports is a more flexible and stable form of eye correction than spectacles. In fact contact lenses give more peripheral vision than spectacles. If your sport involves vigorous exercise, a soft contact lens is an appropriate choice. If contact lenses are only worn occasionally, then use of a one-day lens, such as the Acuvue 1 Day Moist lens, is most convenient.

Which type of lens care system is best?

Lens care systems consist of three main categories, multi-purpose systems, peroxide-based systems and thermal-based systems. Multi-purpose systems are the most popular lens care regime as these "all-in-one" solutions are the easiest and quickest to use. Peroxide-based systems are best for people with sensitivities and allergies. Thermal based disinfecting systems are no longer popular as they shorten the usable life of a contact lens and cause an increased incidence of red eye and ocular irritation. You should not make your own lens care solutions, nor should you mix different brands of solutions unless instructed by your eye care practitioner. A more extensive article on contact lens care systems can be found here

Is it necessary to use protein remover tablets in additions to my normal daily cleaning procedure?

Enzymatic or Protein remover tablets and solutions are generally only necessary for conventional contact lenses. They are rarely required for disposable lenses are occasionally needed with hard gas permeable contact lenses. All eyes secrete protein in the tears which adheres to the contact lens surface. Accordingly, the need to use protein remover tablets depends on the amount of protein your eyes produce. Some contact lenses have been designed to be deposit resistant. Alternatively your eye care practitioner may recommend a type of contact lens that you replace more frequently.

Hard gas permeable contacts can be intensively cleaned using Progent regularly. 

Can a contact lens disappear behind my eye?

No. An ocular membrane called the conjunctiva prevents this. It is impossible for a lens to disappear behind the eye, however a contact lens may displace under the superior eyelid. If this occurs, try looking in the direction of the lens to move it back to the correct position. If you wear hard gas permeable lenses, you may need to manipulate a displaced lens through the eyelid.

Can contact lenses block ultraviolet light?

Yes, but only partially. Some contact lenses, such as the J&J range of Acuvue lenses and Coopervision cAir lenses have UV blocking properties, however no contact lens blocks all UV light.  Approved UV absorbing sunglasses are recommended to be worn over contact lenses as sunglasses block ultraviolet light from the ocular surfaces that contact lenses do not cover. The best sunglasses that offer the most protection are those that wrap around the face.  You can read an article about contact lenses and UV blocking here.

Can contact lenses be fitted after refractive surgery such as LASIK, PRK or RK?

Yes, however, the refractive surgery may have resulted in a distorted cornea. It is best to consult your eye care practitioner who will usually fit a specialised lens.

How often should contact lenses be changed?

Depending on such factors as the mode of manufacture and lens material, the recommended life of disposable soft contact lenses varies from 1 to 30 days. Conventional contact lens usually last 12-18 months. As with any medical device you should follow the prescribed wear and care instructions given by the manufacturer.

How do I know if my contact lenses are 'worn out'?

Blurred vision, ocular discomfort and lens discolouration and deposits are common signs that a lens is approaching the end of its life. This can lead to lens intolerance. Regular and timely replacement of your lenses should prevent these problems before they occur. Don't wait until you are symptomatic before replacing your lenses. 

Can contact lenses be worn if the eyes are sensitive or tender?

No. Contact lens wearers should adopt a responsible attitude to lens wear. This is best performed by the principle of "Look Good, See Good and Feel Good". Verify after inserting the lenses that your eyes Look Good - they appear white, that they See Good - close each eye and ensure you can see normally, and Feel Good - blink after insertion and confirm there is no discomfort. If you fail any of these tests it would be prudent to remove the lenses and clean them. If upon reinsertion they persist to irritate then discontinue wear and consult your eye care practitioner.

Can I sleep in my contact lenses?

Certain contact lenses have been approved in Australia for 30 day extended wear. These include PureVision2 disposable lenses and Menicon Z hard gas permeable lenses. Wearing these lenses sleeping does increase the risk of developing a microbial keratitis or infectious corneal ulcer to about 1 in 500. Wearers of these lenses must have their eyes checked more regularly according to their eyecare practitioners's advice. Normal contact lenses should not be worn on an extended wear basis. An article on extended wear lenses can be accessed here.

What are the best contact lenses for dry eye?

Generally daily replacement contact lenses are best for dry eye.  Here is a link to a comprehensive article and list of the best contact lenses for dry eye.   

Is it okay to shower while wearing my contact lenses?

It is okay to shower while wearing your contact lenses provided you protect your eyes as usual from any soap/shampoo product and do not direct your eyes into the stream of water. Sometimes the increased humidity in the shower will make the contact lenses stick to your eyes slightly and more difficult to remove, immediately after showering.

How often should I replace my contact lens case?

Your contact lens case should be replaced at least every three months. Even though it may still look clean, over time your case will develop a build up of a microscopic bacterial scum called a biofilm. When you purchase new lens solution there is often a new contact lens case included in the packaging. If you discard and replace your solution in the recommended time period (usually 3 or 6 months) then you should never be short of a clean contact lens case.  Click for tips on caring for your contact lens case

How do I clean my contact lens case and how frequently?

Your contact lens case should be rinsed with hot water each time you remove contact lenses from the case. Once a week you should give your case a more thorough clean using contact lens solution and a specially designated toothbrush. When not in use your case should then be left inverted on a tissue to air dry. Do not wipe it dry. 

Which daily contact lens cleaning system is the best?

Your optometrist will recommend the best cleaning system for you. There are many different cleaning systems available and each one works most effectively under different circumstances. Cleaning regimes include thermal disinfection, multipurpose solutions and peroxide based systems. Thermal based disinfection systems have been largely discontinued due to the higher incidence of ocular irritation. Multipurpose based systems are the most convenient however these solutions contain preservatives. Peroxide based systems have the advantage of being preservative-free and very effective in cleaning and sanitising your lenses however can be slightly more expensive and less convenient.
You should generally stay with the system that has been recommended to you.  Here is an link to an article about contact lens care solutions.

When shouldn't I wear my contact lenses?

You should not wear your contact lenses if you have an infectious illness or cold of any kind, or if you have an ocular irritation or sore, red or photophobic eyes. Remember; If in doubt, take them out. 

Can I share my contact lenses with someone else who has the same prescription as me?

No, you should not share your contact lenses with anyone regardless of the prescription. Think of it as being similar to sharing your toothbrush! You are at risk of catching any eye infection they may have and the lenses may not fit correctly and scratch your eyes.   

My contact lenses are dirty.

Tips and techniques on keeping your contact lenses clean can be found here

Policies

Return Policy

At WebContacts we guarantee your satisfaction. If you are not pleased with your order, please contact us at [email protected] or telephone 1300 369 950 during business hours with your order number and we will gladly attend to your request. All contacts distributed by WebContacts have full manufacturer's warranty. Webcontacts will exchange or credit (excluding shipping) any contact lenses ordered that are either simply not required or have been ordered incorrectly, provided they are returned within 30 days unopened and in good condition. If in the unlikely event we have incorrectly supplied your order you can request either a full refund or replacement.

Warranty

All lenses distributed by WebContacts are covered by the full manufacturer's warranty.

GST

All pairs of cosmetic contact lenses with no prescriptive power incur GST of 10% on the total purchase cost. The Australian Taxation Office has deemed such contact lenses as cosmetic and not for functional purposes.

Internet Ordering Security

WebContacts uses current SSL security for credit card transactions. The encrypted transactions are safe and secure and processed through AustPost Securepay and the National Australia Bank. For security purposes, WebContacts does not have access to your credit card details and no details are kept on our server. Alternatively, you may pay online via PayPal, Bpay or credit card.

Privacy

WebContacts will not sell, use or disclose any information about you without your consent, or access your communications on our websites, unless required by law or we believe it necessary to provide you with a service which you have requested.

Legal Notice

Your access to and use of this Web site is subject to the following:

  1. This Web site is designed to provide general information about eye care and WebContacts' products. It is not intended to provide medical advice. Always consult your eye care practitioner for advice on the treatment of your own specific condition and for your own particular needs.
  2. WebContacts' goal is to ensure that the information on this Web site is accurate and up to date but makes no representations, warranties or assurances (express or implied) as to the accuracy, currency or completeness of such information. WebContacts shall not be liable for any damage or injury which may arise from the use of or reliance upon any information provided in this Web site.
  3. This Web site is provided as a service to its visitors. WebContacts reserves the right to delete, modify or supplement the content of this Web site at any time for any reason without notification to anyone.
  4. WebContacts assumes no responsibility, and shall not be liable for any damage or injury to you, your computer or other personal property including but not limited to damages caused by viruses that infect your computer equipment or other property on account of your access to our Web site or from your downloading of any material from the Web site.
  5. The sender of any communications to this Web site or otherwise to WebContacts shall be responsible for the content and information contained therein, including its truthfulness and accuracy.
  6. Please view our Internet Privacy Policy for information as to how we collect and use information collected or received through this Web site.
  7. Ownership of Trademarks. ® / denote trademarks of WbContacts Pty Ltd and/or its affiliates or subsidiaries unless otherwise indicated.
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©1999-2017 WebContacts Pty Ltd. All rights reserved. Eye care products and contact lenses from premium brands at discount prices.

WebContacts Pty Ltd is not offering individual advice on contact lens wear and provides a contact lens replacement service. Always follow your eye care practitioner's advice for the proper use and care of your contact lenses and have your eyes examined regularly. If you experience any pain or discomfort from your contact lenses, discontinue use immediately and consult your eye care practitioner.