Customer service > Shopping help

Shopping help

To shop for contact lenses at Webcontacts simply click on the category "contact lens brands" or "shop by lens type" on the top bar below the Webcontacts logo.  Alternatively enter your desired contact lens brand in the "search contact lens" search box on the top right side.  We have a large range of different eye care products and contact lenses available to purchase.

View products in more detail

If you are interested in a product click on the "Buy Now " button to gather more information on this product. You can see a description and customer reviews.

Selecting and purchasing a product

If you wish to purchase a product, select the the options suitable for your requirements and press the "Add to Cart " icon. This will add your product into our virtual shopping trolley. You can amend the number of boxes you wish to purchase. 

Your Shopping Cart

On the top right side on any page you visit is located your shopping cart. You can see at any time your shopping cart contents by clicking on the "My Cart" link.

Your final purchase

Once you have finished browsing the store and you wish to finalise your purchases, just click on the "My Cart" button located at the top right corner of the screen. This will then take you to your shopping cart where you can double check your order and then proceed to checkout by clicking the "Checkout" button. In the Check Out section you can either login with your existing login details or if you are a new customer enter your details. When you check out all information is sent securely to us via a 256 Bit SSL encryption . For security Webcontacts does not store your credit card or bank details and you will be required to re-enter them each time you shop with us.

Browser

For optimal performance, we recommend the latest versions of Mozilla FireFox, Google Chrome , Internet Explorer Version 8 and higher or Microsoft Edge. Please be sure that JavaScript and Cookies are enabled, as both are required to complete online transactions. In addition, we recommend that you set your monitor to an 1024 x 768 pixel resolution or higher to best view the entire site. Some lower end Browsers do not support the SSL (secure socket layer) encryption, to enable that all transactions on our web site are securely transmitted a browser with 128bit SSL encryption is required.

Plug In

No special plug-ins are required to shop at our site however, from time to time we will have special features which require more than just a web-browser. Anything you may need to browse our shopping site is available to download at no extra charge, and we will advise you where and how to obtain them.