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Talk to us: 1300 369 950
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Shipping info

Shipping and Return Policy

Shopping for contact lenses is easy with WebContacts

You can shop with WebContacts for your contact lens needs 24/7, 7 days a week by going on-line at www.webcontacts.com.au

- Enjoy secure shopping with WebContacts for discount contact lenses
- 24 hours a day, 7 days a week.

Payment Methods

We accept the following credit cards:- Visa, MasterCard, American and Express
Your purchases will appear on your credit card statements as WebContacts Pty Ltd

We also accept payment via Bpay and PayPal.

Payment Information

Please note, due to the nature of our secure payment system, your credit card is authorised at the point of sale. Your card will then be billed within 5 days of authorisation.

Shipping and Handling

The following shipping costs will be charged:

Australia Post Standard eParcel: $9.90
Australia Post Express eParcel: $12.90


Delivery takes 2-7 working days for disposable lenses once dispatched, unless on backorder which can take between 2-4 weeks, and 10-18 working days for custom made lenses, including conventional, hard gas permeable and CooperVision XR range (28 DAYS) contact lenses. 

Cancelling Orders

You may cancel any order where the delivery time is 7 business days or longer. Please e-mail us within 2 days of your order at [email protected] along with your transaction id or call Phone: 1300 369 950.

For items cancelled after dispatch or within 7 business days, please refer to our Returns Policy. If the goods you have ordered are on back order, you can cancel your order with us at any time. Please email [email protected]

Easy returns at Webcontacts.com.au

We take great pride in providing you with high quality and value. Webcontacts will exchange or credit (excluding shipping) any contact lenses ordered that are either simply not required or have been ordered incorrectly, provided they are returned within 30 days unopened and in good saleable condition.

If in the unlikely event we have incorrectly supplied your order, you can request either a full refund or replacement.

Accepted payment methods

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©1999-2019 WebContacts Pty Ltd. All rights reserved. Eye care products and contact lenses from premium brands at discount prices.

WebContacts Pty Ltd is not offering individual advice on contact lens wear and provides a contact lens replacement service. Always follow your eye care practitioner's advice for the proper use and care of your contact lenses and have your eyes examined regularly. If you experience any pain or discomfort from your contact lenses, discontinue use immediately and consult your eye care practitioner.