Customer service > Shipping info

Shipping info

Shipping and Return Policy

Shopping for contact lenses is easy with WebContacts

You can shop with WebContacts for your contact lens needs 24/7, 7 days a week by going on-line at www.webcontacts.com.au

- Enjoy secure shopping with WebContacts for discount contact lenses
- 24 hours a day, 7 days a week, worldwide

All international orders require a contact telephone number or your items cannot be shipped by Australia Post.  To avoid delays, please ensure that you include your telephone number with your file or order.

Payment Methods

We accept the following credit cards:- Visa, MasterCard, American Express and Diners
Your purchases will appear on your credit card statements as WebContacts Pty Ltd

We also accept payment via Bpay and PayPal.

Payment Information

Please note, due to the nature of our secure payment system, your credit card is authorized at the point of sale. Your card will then be billed within 5 days of authorisation.

Customs and Duty

Please note that all international shipments may be subject to local import duties and taxes. These charges may be levied once goods have reached your country. Any charges for duty, etc are your responsibility. Please bear this in mind when completing your overseas order. Customs can also delay delivery for overseas orders for 1-2 weeks.

Shipping and Handling

The following shipping costs will be charged:

Delivery

Australian delivery takes 2-7 working days for disposable lenses once dispatched, unless on backorder which can take between 2-4 weeks, and 10-18 working days for custom made lenses, including conventional, hard gas permeable and CooperVision XR range (28 DAYS)  contact lenses. International delivery can take 2-3 weeks.

Cancelling Orders

You may cancel any order where the delivery time is 7 business days or longer. Please e-mail us within 2 days of your order at sales@webcontacts.com.au along with your transaction id or call Phone: 1300 369 950.

For items cancelled after dispatch or within 7 business days, please refer to our Returns Policy. If the goods you have ordered are on back order, you can cancel your order with us at any time. Please email sales@webcontacts.com.au

Easy returns at Webcontacts.com.au

We take great pride in providing you with high quality and value. Webcontacts will exchange or credit (excluding shipping) any contact lenses ordered that are either simply not required or have been ordered incorrectly, provided they are returned within 30 days unopened and in good condition. 

If in the unlikely event we have incorrectly supplied your order you can request either a full refund or replacement.