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Shipping info

Shipping and Return Policy

Shopping for contact lenses is easy with WebContacts

You can shop with WebContacts for your contact lens needs 24/7, 7 days a week by going on-line at www.webcontacts.com.au

- Enjoy secure shopping with WebContacts for discount contact lenses
- 24 hours a day, 7 days a week, worldwide

All international orders require a contact telephone number or your items cannot be shipped by Australia Post.  To avoid delays, please ensure that you include your telephone number with your file or order.

Payment Methods

We accept the following credit cards:- Visa, MasterCard, American Express and Diners
Your purchases will appear on your credit card statements as WebContacts Pty Ltd

We also accept payment via Bpay and PayPal.

Payment Information

Please note, due to the nature of our secure payment system, your credit card is authorized at the point of sale. Your card will then be billed within 5 days of authorisation.

Customs and Duty

Please note that all international shipments may be subject to local import duties and taxes. These charges may be levied once goods have reached your country. Any charges for duty, etc are your responsibility. Please bear this in mind when completing your overseas order. Customs at the receiving country can sometimes delay delivery for overseas orders for 1-2 weeks.

Shipping and Handling

The following shipping costs will be charged:

Australia

New Zealand

Rest of the World

Auspost standard eParcel: $9.90
Auspost express eParcel   $12.90
Standard Shipping: $19.00Standard Shipping: $25.00
*Shipping Cost in Australian Dollars*


Countries we ship to:

Australia
Austria
Belgium
Bermuda
Brazil
Brunei
Canada
Cyprus
Denmark
Falkland Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Hong Kong
Iceland
Ireland
Israel
Italy
Japan
Korean Republic
Kuwait
Liechtenstein
Luxembourg
Mexico
Monaco
Netherlands
New Zealand
Norway
Portugal
South Africa
Spain
Sweden
Switzerland
United Kingdom
United States

Transactions from countries not listed are not accepted.

Delivery

Australian delivery takes 2-7 working days for disposable lenses once dispatched, unless on backorder which can take between 2-4 weeks, and 10-18 working days for custom made lenses, including conventional, hard gas permeable and CooperVision XR range (28 DAYS) contact lenses. International delivery can take 2-3 weeks.

Cancelling Orders

You may cancel any order where the delivery time is 7 business days or longer. Please e-mail us within 2 days of your order at sales@webcontacts.com.au along with your transaction id or call Phone: 1300 369 950.

For items cancelled after dispatch or within 7 business days, please refer to our Returns Policy. If the goods you have ordered are on back order, you can cancel your order with us at any time. Please email sales@webcontacts.com.au

Easy returns at Webcontacts.com.au

We take great pride in providing you with high quality and value. Webcontacts will exchange or credit (excluding shipping) any contact lenses ordered that are either simply not required or have been ordered incorrectly, provided they are returned within 30 days unopened and in good saleable condition. 

If in the unlikely event we have incorrectly supplied your order, you can request either a full refund or replacement.

Accepted payment methods

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©1999-2017 WebContacts Pty Ltd. All rights reserved. Eye care products and contact lenses from premium brands at discount prices.

WebContacts Pty Ltd is not offering individual advice on contact lens wear and provides a contact lens replacement service. Always follow your eye care practitioner's advice for the proper use and care of your contact lenses and have your eyes examined regularly. If you experience any pain or discomfort from your contact lenses, discontinue use immediately and consult your eye care practitioner.