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Terms and Conditions

Webcontacts Disclosure

Webcontacts will endeavour to provide you with all the information you need to so that you can feel confident about all your on-line dealings with our organization. Who we are, where we are, how we operate - our intention is to make everything about us as transparent as possible, ensuring that you the customer is comfortable purchasing online with Webcontacts .

Our terms and conditions of supply to you - including warranties, returns, refunds and terms of delivery - have been kept as simple as possible and are located for your easy perusal found online: @ the Webcontacts 'Shipping Policy'.

This Webcontacts Shipping Policy page provides our customers with everything they need to know about Webcontacts and includes our customer service policies, all clearly laid out and explained in plain English. However, if you can't find the answer to any question about Webcontacts on our web site, simply e-mail your question to us at sales@webcontacts.com.au

If you do have a query, a Webcontacts customer service officer will email back as soon as possible with an appropriate answer. However, Webcontacts also retains the right to withhold information where it pertains to sensitive matters of private commercial confidentiality and/or customer privacy.

Please note, while Webcontacts will always attempt to provide customers with complete retail satisfaction and the highest quality customer service, nevertheless we ask that our customers thoroughly read through all our terms and condition documentation first before placing any orders with Webcontacts . By reading these documents up front, customers should then be able to avoid any confusion or possible false expectations regarding what services Webcontacts actually pledges to offer and/or about how we conduct our business.


Contact lens prescriptions 

In submitting your order to Webcontacts Pty Ltd you are verifying that you possess a valid, contemporary contact lens prescription from a registered optometrist, ophthalmologist or medical practitioner for the contact lens you have ordered.  You warrant that the information provided by you to Webcontacts Pty Ltd is true and correct as per the prescription details.  Further you warrant that you undertake to have your prescription updated according to your eyecare practitioner's instructions.  You understand that Webcontacts Pty Ltd will not provide the contact lenses ordered unless a valid prescription exists.  By providing these details you further consent to Webcontacts Pty Ltd contacting your eyecare practitioner should the need arise to verify details of your prescription. 


Voucher Terms and Conditions

  • Voucher entitles you to a saving of $5 on any new contact lens order when you spend $100 or more.
  • Voucher is only valid on web orders through www.webcontacts.com.au
  • Webcontacts reserves the right to refuse redemption of vouchers that have not been issued by Webcontacts or its partners .
  • Voucher only valid for 1 month after date of issue
  • Voucher has a no cash value, is not exchangeable for cash and is not transferable or assignable.
  • Complimentary voucher can only be used once with each order.
  • Only one complimentary voucher can be used per person per promotion.
  • Only one complimentary voucher can be used per order.
  • Vouchers cannot be used with any other promotion.
  • In the event of returns, refunds will be given for cash as used in the original purchase price above the value of the voucher.
  • In the event that part of the order is returned, the value of the voucher will be spread between the goods proportionately.
  • Complimentary shopping vouchers can not be refunded after use with any order returned or exchanged with webcontacts.com.au

Privacy

As discussed in our Privacy Policy, at Webcontacts we respect the customer's right to complete privacy. Hence, we will not ask you for any unnecessary personal information, nor will we use any of the personal information you divulge to us in any way that you have not been informed about first. To this end, we will not sell, trade or exchange any personal information about you. At Webcontacts we define "personal information" as any information about a person which tends to specifically identify that person.

Please note - we hate 'SPAM' as much as you do. You will not hear from us unless there is something regarding your account or your order that we feel it's important for you to know about. We have a quarterly emailed newsletter with exclusive discounts and articles. This can be permanently unsubscribed from at any time.

Returns Policy

At WebContacts we guarantee your satisfaction. If you are not pleased with your order, please contact us at sales@webcontacts.com.au or telephone 1300 369 950 with your order number and we will gladly attend to your request. All contacts distributed by WebContacts have full manufacturer's warranty. Webcontacts will exchange or credit (excluding shipping) any contact lenses ordered that are either simply not required or have been ordered incorrectly, provided they are returned within 30 days unopened and in good condition. If in the unlikely event we have incorrectly supplied your order you can request either a full refund or replacement.

Complaints

At Webcontacts we strive for the highest quality in everything we do however, there are occasions when things can go wrong. If you have a complaint please contact customer services on email sales@webcontacts.com.au or tel 1300 369 950 Our customer service department is staffed from Mon - Fri 9am-5pm AEST. We aim to respond to all complaints by next working day. 

Security

Webcontacts is a secure e-commerce web site, with all Internet transactions conducted via the Australian Post SecurePay e-commerce gateway. SecurePay.com.au transmits credit card transactions safely over the Internet directly to banks for real-time authorisation. SecurePay supports VISA, MasterCard, Diners and American Express. Alternatively transactions may be processed using PayPal or Bpay.

For the Consumer

Credit card details are not stored by Webcontacts anywhere on the internet or in our database

We do not see the credit card details except only the merchant's bank ID
We use very strong encryption (1,024-bit RSA & 128-bit RC4) provided by a Trusted Root Certificate Authority
Use any Java or SSL-enabled web browser on any computing platform
No plug-ins are needed
Response from the bank sent securely to the consumer's browser
No subscription to the service required

Customer credit card details are encrypted before they are sent over the Internet directly to our banking institution. Consequently, not even our staff at Webcontacts will ever be able to see or record your credit card details. Customers can feel confident knowing their transactions are being dealt with in the most secure environment available!

Accepted payment methods

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©1999- 2014 WebContacts Pty Ltd. All rights reserved. Eye care products and contact lenses from premium brands at discount prices.

WebContacts Pty Ltd is not offering individual advice on contact lens wear and provides a contact lens replacement service. Always follow your eye care practitioner's advice for the proper use and care of your contact lenses and have your eyes examined regularly. If you experience any pain or discomfort from your contact lenses, discontinue use immediately and consult your eye care practitioner.